How to make multi-tenant energy management easier.

Managing a multi-tenanted property is no small task.

In apartment buildings, dealing with the constant coming-and-going of tenants and owners requires serious admin time for strata managers, asset managers and body corporates.

In commercial properties, tenant turnover of tenants isn’t as regular, but providing great customer service is still key to keeping leases renewed.

Although property managers have a long list of duties - one of the most time-consuming jobs is managing individual utility billing for water and gas.

But thankfully, there are a number of ways to take this headache away.

5 ways to streamline multi-tenant utility billing.

1. Guarantee Supply
   There’s nothing worse than dealing with a flood of phone calls, when utilities stop working. This situation can be avoided by engaging with local utility suppliers, to ensure an uninterrupted supply 24/7 365 days a year.

2. Smart Metering
   The days of manual meter reading are fast coming to an end. The latest smart technology provides accurate, real-time measurement and it automatically assigns actual usage to each tenant. There are no consumption estimates, or the unfair allocations of utility bills in multi-tenanted buildings.

3. Customer Management Software
   The most efficient way to manage energy accounts is with specially designed customer management software. If you don’t have it – the process becomes slow, frustrating and open to errors.

4. Invoicing and Billing Systems
   Chasing payments is probably the biggest headache for anyone managing energy billing themselves. But with the right system in place, invoicing and billing can be streamlined, automated and stress-free.

5. Outsourced Customer Service
   Sometimes tenants just want a number they can call. If that number belongs to you, it’s a lot of time spent on the phone! If you have someone else looking after enquiries, it frees you up to work on other things.

Looking for a complete energy billing solution?

If you’d like to save time (and headaches) by outsourcing energy billing requirements, My Energy provides a proven, professional service from set-up to service to disconnection.

To talk through your requirements, call Jamie at My Energy on 09 947 5016.